Empathy, what is it and how and why should we use it?
3 takeaways from the video:
1. Empathy is the the ability to understand and share the feelings of another, to walk in their shoes...
2. Showing empathy means NOT imposing OUR own thoughts, feelings and advice on the other person
3. Empathy is a skill that can be learned with practice and used in every and any situation with another person